- Is coaching confidential from my employer?
- Yes. What is said in a session stays between us, whoever pays. If your employer funds the programme, they receive the outline and the invoice and nothing else, and we agree that in writing at the start.
- Which coaching programme is mine?
- If you are working towards a senior role, the first. If you hold one and the decisions are yours, the second. If you are not sure, the first conversation settles it, and it costs nothing.
- Do you take referral fees from vendors?
- No. I have no partnership, commission or referral arrangement with any technology provider, and the proposal says so in writing.
- Do you work outside luxury?
- Yes. Fashion, footwear, accessories and performance brands, the factories and mills that make for them, and the investors who buy them. Luxury is where I learned the standard and it is what my notes are about, not a condition of working together.
- What does an investor receive?
- A written report on the brand’s product record, development process, factory base and each technology claim in the deck, with a verdict and the cost and time to fix what was found. Where the deal needs it, I visit the factories. Confidentiality and conflicts are agreed in writing before any document is shared.
- Is AI always part of the recommendation?
- No. AI is one option alongside process changes and better use of the tools you already have. Sometimes the right answer is a change in who does what, or to stop paying for something.
- Do you implement tools, or develop collections?
- Neither. I advise on where tools and AI fit, compare the options and scope a pilot. Building, integrating and developing are done by your team or a partner you appoint. When the decision is to build, I stay on your side: I write the brief, help you choose who builds it, and check what arrives against what was promised. I can introduce engineering partners I have worked with and take nothing from them.
- How long does an engagement take, and what does it cost?
- A Report Read takes five working days. Decide, Record and Make take two to four weeks; diligence fits the deal’s timetable, usually two to three weeks. Every fee is fixed, quoted on request after a first conversation, and agreed in writing before any work starts.
- Can we keep our products, suppliers and vendors confidential?
- Yes. Start with a non-sensitive summary. I sign an NDA before we discuss collections, suppliers or vendors in detail, and I name clients only with their permission.
- Where do I start?
- With the document, if you have one: the Report Read reads it and tells you what it proves and the question to ask. With the decision, the record, the rollout or the deal, if you have one of those and a date. The first conversation settles which, and it costs nothing.
- What happens after the review?
- The next-step brief names who owns the change, what it is measured on and when to stop, so your team can run the change without me. If you want the results read against the stop rule at the end of a pilot, that is a short, separate piece of work.